1. Introduction

At Middleverse.ai ("we," "our," or "us"), we respect your privacy and are committed to protecting it through our compliance with this policy.

This policy describes the types of information we may collect from you or that you may provide when you visit the website middleverse.ai or use our services, and our practices for collecting, using, maintaining, protecting, and disclosing that information.

2. Information We Collect

Personal Data

We may collect several types of information from and about users of our platform, including:

• Identity Data: Name, username, or similar identifiers
• Contact Data: Email address, telephone number, address
• Business Data: Business information, service offerings, operating hours
• Transaction Data: Details about payments to and from you, and services you have purchased
• Technical Data: Internet protocol (IP) address, login data, browser type and version
• Usage Data: Information about how you use our website and services
• Marketing and Communications Data: Your preferences for receiving marketing

Non-Personal Data

We also collect, use and share Aggregated Data such as statistical or demographic data for various purposes. Aggregated Data may be derived from your personal data but is not considered personal data as it does not directly or indirectly reveal your identity.

3. How We Collect Your Data

We use different methods to collect data from and about you including through:

Direct Interactions

You may give us your identity, contact, and financial data by filling in forms or by corresponding with us. This includes personal data you provide when you:

• Register for an account
• Subscribe to our services
• Request marketing to be sent to you
• Enter information in your business profile
• Provide feedback

Automated Technologies

As you interact with our website, we may automatically collect technical data about your equipment, browsing actions, and patterns. We collect this data by using cookies, server logs, and other similar technologies.

Third Parties

We may receive personal data about you from various third parties such as analytics providers, advertising networks, and search information providers.

4. How We Use Your Data

We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:

• Where we need to perform the contract we are about to enter into or have entered into with you
• Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests
• Where we need to comply with a legal or regulatory obligation
• Where you have provided consent

Purposes for Using Your Data

We have set out below a description of the ways we plan to use your personal data:

• To register you as a new customer or business
• To process and deliver services
• To manage our relationship with you
• To enable you to participate in platform features
• To administer and protect our business and platform
• To deliver relevant content and advertisements
• To use data analytics to improve our platform, products/services, marketing, customer relationships and experiences
• To make suggestions and recommendations about services that may be of interest to you

5. Data Sharing and Transfers

We may share your personal data with third parties as set out below:

• Service providers who provide IT and system administration services
• Professional advisers including lawyers, bankers, auditors and insurers
• Tax authorities, regulators and other authorities
• Third parties to whom we may choose to sell, transfer, or merge parts of our business or our assets
• AI Assistants and booking platforms that integrate with our service

International Transfers

We may transfer your personal data to countries outside the European Economic Area (EEA). Whenever we transfer your personal data, we ensure a similar degree of protection is afforded to it by using specific contracts approved by the European Commission.

6. Data Security

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorized way, altered or disclosed. These include:

• Encryption of sensitive data
• Secure access controls and authentication
• Regular security assessments
• Employee training on data protection
• Incident response procedures

We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.

7. Data Retention

We will only retain your personal data for as long as necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorized use or disclosure, the purposes for which we process it, whether we can achieve those purposes through other means, and applicable legal requirements.

8. Your Legal Rights

Under certain circumstances, you have rights under data protection laws in relation to your personal data:

• Right to Access: Request access to your personal data
• Right to Rectification: Request correction of your personal data
• Right to Erasure: Request erasure of your personal data
• Right to Object: Object to processing of your personal data
• Right to Restriction: Request restriction of processing your personal data
• Right to Data Portability: Request transfer of your personal data
• Right to Withdraw Consent: Withdraw consent at any time where we rely on consent to process your personal data

If you wish to exercise any of the rights set out above, please contact us at privacy@middleverse.ai.

9. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to track activity on our platform and hold certain information. For detailed information about the cookies we use and the purposes for which we use them, see our Cookie Policy.

10. Children's Privacy

Our services are not intended for individuals under 18 years of age, and we do not knowingly collect personal data from children under 18. If we learn we have collected or received personal data from a child under 18 without verification of parental consent, we will delete that information.

11. Changes to the Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the effective date at the top of this Privacy Policy.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

12. Contact Us

If you have questions or comments about this Privacy Policy, please contact us at: